Nuisance call fine welcomed

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17 Apr 2013
Rosie has welcomed news that telecoms giant TalkTalk has been fined £750,000 for making nuisance calls. 

Rosie, who is spearheading Freeze Out Cold Calls – a Parliamentary campaign against unwanted phone calls – has urged people to “remain vigilant” and continue to report incidents.

Click here to read the story in the Doncaster Free Press newspaper.

TalkTalk was fined for making abandoned and silent calls. 

She said: “This fine shows that firms which act irresponsibly and make nuisance phone calls will face the consequences.

“Abandoned calls can cause annoyance, inconvenience and anxiety, so it’s important that Ofcom continues to use its powers effectively to deter the small minority of companies breaching telemarketing laws from continuing to do so.

“I’d urge everyone in Doncaster to remain vigilant about cold calls. Where possible, they should be reported to Ofcom using the website or by phoning 0300 123 3333.”

Rosie launched the campaign earlier this year and is calling on the telemarketing industry – and the Government – to take a co-ordinated approach to relieve the torment caused by unwanted calls.

She joined forces with other MPs in February to highlight the issue, taking part in a debate in Westminster.

Since then scores of people have told Rosie of their experiences since the campaign was launched.

She added: “People from across Doncaster have already registered their support for the campaign. Many have said they receive dozens of calls a week, despite being registered with the Telephone Preference Service, others receive silent calls, and some are regularly phoned by companies from abroad.

“For many people though, it is the sheer nuisance of getting unsolicited, unwanted calls that frustrates them.”

Doncaster’s other MPs, Ed Miliband (Doncaster North) and Caroline Flint (Don Valley), have already pledged their support for Rosie’s campaign.

Rosie added: “Currently there are two different bodies looking after the industry, Ofcom – which deals with silent and abandoned calls – and the Information Commissioner’s Office (ICO), which looks after unsolicited telesales calls and recorded marketing messages.

“That is at the heart of the problem. A single body with powers to take tough, swift action against companies who engage in this kind of activity would be better able to combat the problem.”

A spokesperson for Ofcom said: “Ofcom’s rules set a limit on the number of abandoned calls a companies can make – three per cent of their call volumes. This allows for errors such as technology to detect answering machines terminating a call incorrectly, resulting in silence.

“Ofcom’s investigation found that during one of its telemarketing campaigns, TalkTalk exceeded this limit by a substantial amount on four separate occasions between 1 February and 21 March 2011.

“TalkTalk also failed to ensure that information messages were played, meaning that consumers received silent calls. As a result, TalkTalk made approximately 9,000 silent and abandoned calls to consumers.”

To add you support to Rosie’s campaign contact her office on 01302 326 297.


Rosie Winterton MP for Doncaster Central
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